What do you do when a client makes a complaint about one of your team members?   It can be tricky to find the balance.   Get it right and you'll maintain the client relationship whilst treating your employee fairly.   But, get it wrong, and you could risk losing the client and damaging team morale. This blog sets out a step by step approach to handle the complaint.

Imagine these scenarios... · One of your employees has had an accident at work and hurt themselves · You've noticed that money is missing from the till · An "I wish to raise a formal grievance" email has landed in your inbox In situations like these, you need to complete a proper workplace investigation. At its heart, an investigation is just a structured way to gather facts about what did or didn't happen. It's not the same as a disciplinary process - it comes before that