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Business Owners Guide


Don't get caught out: Is my freelancer actually an employee?
Freelancers look like the perfect solution for small businesses.
But this seemingly simple arrangement can hide unexpected risks that could impact your business.
Sarah Cooper
Nov 292 min read


Supporting an employee through bereavement: what do you need to know?
When an employee is grieving having clear policies can be one less worry When an employee is grieving, you're managing compassion and business needs at the same time. Balancing support with keeping your business running isn't easy. But the right approach can protect your team and your company. Understanding your legal obligations The law provides some clear guidelines for supporting bereaved employees: Parents who lose a child under 18 (or experience a stillbirth aft
Sarah Cooper
Nov 252 min read


How to handle negative feedback during an exit interview
These conversations are your most honest insight into what's really happening in your business and can really help you to improve engagement and retention.
When someone's walking out the door, they've got nothing to lose by telling you the real story.
These conversations are your most honest insight into what's really happening in your business and can really help you to improve engagement and retention.
So, how do you actually handle negative feedback in an exit
Sarah Cooper
Nov 182 min read


How to conduct lawful right to work checks
If you're hiring someone new, you must check that they have the legal right to work in the UK before they start. That applies to every role and every nationality. Skip it and you risk fines of up to £60,000, plus serious damage to your business and reputation. Get the complete step by step guide to lawful Right to Work checks Get in touch if you need some support with getting this process right internally.
Sarah Cooper
Nov 171 min read


What should I do if an employee is stealing from my business?
Suspect employee theft in your small business? Act quickly and fairly. Gather evidence, follow a proper investigation and disciplinary process, and stick to the ACAS Code. Avoid knee-jerk action, gossip or dismissals without facts. A UK HR consultant will guide you step by step, protect confidentiality, ensure employment law compliance, and cut tribunal risk. Get calm, compliant support to protect your people, profits and reputation. Book a confidential consultation today.
Sarah Cooper
Nov 72 min read


Why so many new mothers leave (and how to keep them)
Protecting your investment in good people makes business sense. If you're not confident about how you handle maternity returns or want help with creating a process that works for everyone, get in touch. Losing employees after maternity leave is frustrating and expensive. And when it costs you around £30,000 to replace each employee, every loss matters. 1 in 4 mothers leave their job within a year of returning from maternity leave. This contributes to £650 million in
Sarah Cooper
Nov 62 min read


HR Newsletter - November 2025
Stay informed with the Fluid HR & Coaching newsletter. Get expert HR advice, UK employment law updates and practical people management tips from trusted HR consultant Sarah Cooper. Designed for small and growing businesses, it helps you stay compliant, solve HR challenges and build a positive workplace culture with confidence and clarity.
Sarah Cooper
Nov 45 min read


Hidden legal risks when scaling
Growing your business feels amazing. More customers, more revenue, more people wanting to join your team. You're finally getting somewhere.
But growth brings some unexpected legal challenges along with it that weren't even on your radar when you started.
Those casual ways of doing things that worked perfectly with 3 people can cause real problems once you hit 10 or 15 employees.
Sarah Cooper
Oct 302 min read


The one step that invalidated this employer's right to work check
You can do everything you think is right and still get hit with a massive fine. That's exactly what happened to a fish and chip shop owner in Surrey.
They thought they'd covered all the bases. The person they hired had a National Insurance number, benefit paperwork and was already on PAYE with another employer. Everything looked legitimate.
But the Home Office disagreed and the business was fined £40,000.
Sarah Cooper
Oct 282 min read


5 things you shouldn't ask in an interview
Interviews can feel awkward, especially when you're trying to build rapport with a candidate. A bit of small talk to break the ice is natural.
But some casual questions can land you in hot water, even when you don't mean any harm.
Here are 5 topics to avoid completely during interviews.
These aren't just HR best practice, they're legal requirements that could expose your business to discrimination claims.
Sarah Cooper
Oct 233 min read


What every small business owner needs to know about ADHD
More adults are getting ADHD diagnoses than ever before. That means someone in your business might have ADHD right now, whether you know it or not.
As a small business owner, understanding ADHD isn't just about being supportive. It's about unlocking potential you might not even realise exists in your team.
Sarah Cooper
Oct 212 min read


Menopause in the Workplace - A Business Owners Guide
Menopause is a normal life change and a natural part of our ageing process.
Yet, for some individuals it can be a hugely challenging time; one that significantly impacts their health, wellbeing and professional life.
Many women feel blindsided by their menopausal symptoms at work; it can disrupt their work and overall performance, and shatter their confidence.
Failing to adequately support your employees with their menopausal symptoms by refusing to make reasonable
Sarah Cooper
Oct 171 min read


Why bullying and harassment hits small businesses harder and what to do about it
Workplace problems in small businesses don't stay small for long. In small businesses, these problems hit harder and spread faster than in larger companies. The relaxed atmosphere that makes small businesses great can also be their downfall. Everyone knows each other's business, banter flows freely and boundaries get blurry. What starts as harmless jokes can quickly become something more sinister: Someone gets excluded from conversations Comments about appearance, per
Sarah Cooper
Oct 162 min read


The UK employment law mistakes you may be making without knowing.
The truth is that staying legally compliant is often about managing the small details...
Outdated contracts, missing paperwork, unpaid training hours.
Easy to overlook, but costly if you get them wrong.
We see the same 7 areas catching business owners out time and time again.
Sarah Cooper
Oct 151 min read


Managing Underperformance
Underperformance costs your business more than you think.
It's not just about one person missing targets. It's the knock-on effect across your team, the projects that slip, the clients who notice, and the time you spend fixing problems instead of growing your business.
The key is acting early and looking at the whole picture.
This guide shows you how to spot underperformance before it escalates, understand what's really causing it and build systems that prevent it from hap
Sarah Cooper
Sep 161 min read


September 2025 - HR Newsletter
How to handle underperformance in your business Your best team member has started letting you down. They used to be reliable, but now...
Sarah Cooper
Sep 54 min read


What does good HR support look like?
HR isn’t just about keeping you out of trouble.
Done well, it helps your business to run more smoothly, keeps your team on track and sets you up for long-term growth.
But not all HR support is the same. It comes in three levels, and knowing the difference can help you to choose the right kind of help for your business.
Sarah Cooper
Aug 192 min read


Are you prepared for Q4?
It's easy to come back from the summer mindset, drift through September and, before you know it, it's Christmas!
That's why you need to plan for Q4 now and make the final few months of 2025 count.
That’s why we’ve created a new guide: 'What should you be doing in Q4?'.
Sarah Cooper
Aug 141 min read


The simple hack to reduce HR admin
HR admin may sound like a small easy job.
But multiply that via the amount of employees you have and the time soon adds up.
Sarah Cooper
Aug 122 min read


The 10-minute conversation that can reduce sickness in your team
When someone comes back after being off sick, have a brief, friendly conversation about how they're doing. That's it.
These conversations show your team that they matter as people. They help you to spot if there's something you need to know about. And they keep you informed rather than constantly surprised.
It's not about checking up on people or making them prove they were genuinely unwell. It's about making sure they have what they need to stay healthy at work.
Sarah Cooper
Aug 92 min read
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